Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses – we're shaping the future of digital innovation!
About us:
At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and Managed Services, utilising cutting-edge platforms which includes ERP Consulting, Implementation and Managed Services using Microsoft Dynamics 365, Cloud Consulting, Microsoft Azure and Microsoft Dynamics 365. With a powerhouse team of over 120 professionals across ERBrains India, Dubai, UAE, and the USA, and over a decade of Microsoft Gold Competency in IT Service Management, we're primed to lead the charge into tomorrow's digital era!
Role Overview
ERBrains is looking for a highly professional, articulate and customer-focused Business Development professional to strengthen our Microsoft Dynamics 365 Business Applications sales team. This is a front-line customer-facing role where the individual will often be the first ERBrains representative a prospect interacts with. The role therefore requires strong English communication, business etiquette, consultative selling skills, structured discovery and disciplined CRM management.
Primary Objective
Own the journey from Lead → First Contact → Discovery → Qualification → Pre-Sales Handover → Opportunity Nurturing → Closure Support, ensuring that ERBrains receives well-qualified, actionable business opportunities.
Key Responsibilities
Lead Management
- Manage leads from website enquiries, Microsoft referrals, customer referrals, outbound prospecting, email campaigns, telephone enquiries, partners and events.
- Ensure every lead is acknowledged promptly, contacted and accurately recorded in CRM.
First-Level Customer Engagement
- Act as a professional first point of contact for prospective customers.
- Conduct introductory calls, establish rapport, understand the customer's business context and communicate ERBrains' capabilities clearly.
- Engage confidently with CFOs, CIOs, IT Directors, Finance Heads, Operations Heads and business owners.
Discovery & Qualification
- Conduct structured first-level discovery before involving pre-sales.
- Understand company profile, legal entities, geography, current ERP, business challenges, modules, users, integrations, timeline, stakeholders, budget indicators and decision process.
- Differentiate information requests, early-stage prospects, qualified opportunities, RFPs and nurture opportunities.
- Provide a clear opportunity brief to the Dynamics 365 pre-sales team.
- Coordinate demonstrations, discovery workshops, solution discussions, proposals and RFP responses.
Opportunity Development
- Own follow-ups after demonstrations and proposals.
- Track decision timelines, identify additional stakeholders, support commercial discussions and help progress opportunities toward closure.
- Identify cross-sell, up-sell and managed-services opportunities.
Required Skills & Competencies
- Excellent spoken English and professional business communication.
- Excellent written English and email etiquette.
- Strong telephone etiquette, listening and questioning skills.
- Ability to conduct structured discovery conversations.
- Consultative B2B selling and opportunity qualification.
- Confidence interacting with senior business and technology stakeholders.
- Strong follow-up, pipeline and CRM discipline.
- Commercial awareness, negotiation ability and ownership mindset.
- Working knowledge of ERP / business applications; Microsoft Dynamics experience strongly preferred.
Experience & Preferred Background
- 4+ years in B2B IT, ERP, SaaS, technology sales or business development.
- Experience managing leads and opportunities through a CRM. Maintain accurate lead and opportunity records.
- Experience selling ERP implementation, consulting, managed services or business applications is preferred.
- Experience with Dynamics 365 Business Central, Dynamics 365 Finance & Operations, NAV, AX, SAP, Oracle, NetSuite or Salesforce is preferred.
- Experience working with customers in North America, Europe, Middle East or APAC is an advantage.
